Rajdip Mondal
Technical Support Specialist (L4)
rajdip88@gmail.com
(+91) 90514 44620
63/4, N. S. Road, Hridaypur, Kolkata,
Pin : 700127, West Bengal, IN.
Profile
IT Infra Administrator with 10+ years of experience in system maintenance and server infrastructure/data-center operations management. Proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.
Key Skills and Characteristics
Strong interpersonal & communication skills • MS Office Suite • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure
Technical Skils
Corporate IT Security
Server Management
Asset Management
Employee Monitoring
Helpdesk Management
Work Experience
Current and previous employers
EUC Engineer
TATA Consultancy services Limited | (www.tcs.com)
Period:Sep 2021 - Present
Job type: Full-Time
- Troubleshoot software-related issues in the user’s Laptop, Desktop, or Virtual machine.
- Deploy using AD server and configure in-house or external applications (like MS Office, Adobe, etc.).
- Creating Knowledge Based articles based on troubleshooting steps.
- Transferring Technical knowledge to the newly joined EUC engineers.
Technical Support Specialist
Matrimony.com Limited | (www.matrimony.com)
Period:October 2020 - Sep 2021
Job type: Full-Time
- Driving IT Infra projects to secure our IT environment with my team
- Software Deployment and Patch Management using Desktop Central Application.
- Creating IT Infra Security report with the help of Desktop Central and submit the same in the Board Meeting for IT Audit purpose.
- Managing ManageEngine Asset Explorer Server and create the Asset Report for the IT Audit.
- Integrate Asset Explorer with our HRMS to assign the assets in HRMS itself.
- Maintaining Kaspersky Endpoint Central Server.
- Creating Group Policies and Browser Policies with the help of Desktop Central Server.
- Maintaining Employee monitoring application called ProHance and Force Point DLP.
- Implementation of Data breach protection and Remote Wipe using Enterprise Security application called DriveStrike.
System Administrator
Period: January 2014 - October 2020
Job type: Full-Time
- Oversaw and maintained a 15+ mixed server environment, including Windows, and Linux, while ensuring 99.9% uptime.
- Troubleshoot Windows and Linus Servers.
- Configure FortiGate Firewall for LAN security.
- Configure LDAP based VPN client in all the user’s systems.
- Resolving LAN network issue.
- Coordinating with ISP for any WAN issue.
- Resolved server configuration problems, wrote scripts to ensure smooth server/reboot functioning, and assisted with various Linux-based inquiries and concerns.
- Configure and maintain ViCi Dial (Asterisk) Server.
- Administered LAN of 250 users and 15+ servers.
IT Assistant
Auromatrics Hotels Pvt. Ltd. | (www.auromatrix.com)
Period: July 2012 - January 2014
Job type: Full-Time
- Active Directory Windows Server 2008.
- Updating & maintaining the corporate and our unit websites at regular basis.
- Maintenance of Symantec Endpoint Anti-Virus.
- Configure of network devices.
- Maintenance of Dell SonicWALL.
Education
An overview of my educational background
Indian School of Business Administration and Management
Masters of Buseness Administration in Information Technology | (2013 – 2015)
I have successfully completed MBA with specialization in Corporate IT Management and Hardware Management
Muthayammal Polytechnic College
Diploma in Electronice and Communication | (2007 – 2010)
I have completed the prescribed course of study in the above discipline and passed in FIRST CLASS WITH DISTINCTION
Activities and Interests
Badminton • Environmental conservation • Art • Hiking • Fishing• Travel • Web Blogging
Contact Me
Let's get in touch
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